I have short hair. It wasn’t intentional. You know you’re in trouble when you walk into a salon dreaming of a slight trim to someday...

Good customer experience. I hear about it all the time. The more I learn about it, the more my CX radar is enhanced and the less tolerant...

Had I been able to speak, I might have said something like, “What the fuck?!” I’m told this is not an odd phrase to pour from the mouth of a

I don’t mind wounds. I’ve broken my nose, sprained ankles and even had a minor fracture. You get good mileage from a colorful wound or a set