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The Tale of Two Cats
I had two indoor cats. Then I had two outdoor cats. Actually they were the same cats, I just recycled them. Don’t get me wrong. They were...
3 min read


Unemployable?
With every passing experience, the reasons I don’t “fit in” to modern organizations continue to grow. Even though the Google generation pref
5 min read


Varmint Hyperbole
When I say fluff, I’m not talking about the cavity-enhancer that complements peanut butter. I’m referring to an accumulation of hair,...
3 min read


Wallace & Gromit Would Call This "The Bad Haircut"
I have short hair. It wasn’t intentional. You know you’re in trouble when you walk into a salon dreaming of a slight trim to someday...
6 min read


What's the Real Cost of Bad Customer eXperience?
Good customer experience. I hear about it all the time. The more I learn about it, the more my CX radar is enhanced and the less tolerant...
5 min read


You're Getting Older
Had I been able to speak, I might have said something like, “What the fuck?!” I’m told this is not an odd phrase to pour from the mouth of a
3 min read


On the Noze: a Lesson in Humility
I don’t mind wounds. I’ve broken my nose, sprained ankles and even had a minor fracture. You get good mileage from a colorful wound or a set
4 min read
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