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The Comfy Slide into Middle Age
While glancing in a public restroom mirror (not the most flattering light in which to observe oneself), a routine thought crossed my mind: p
4 min read


Another Reason to Cheer for the Cubs
My cousins were in town. Cousins are a different type of relative. They're like “breakfast.” You can either take it or leave it. And if...
4 min read


Varmint Hyperbole
When I say fluff, I’m not talking about the cavity-enhancer that complements peanut butter. I’m referring to an accumulation of hair,...
3 min read


What's the Real Cost of Bad Customer eXperience?
Good customer experience. I hear about it all the time. The more I learn about it, the more my CX radar is enhanced and the less tolerant...
5 min read


On the Noze: a Lesson in Humility
I don’t mind wounds. I’ve broken my nose, sprained ankles and even had a minor fracture. You get good mileage from a colorful wound or a set
4 min read
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